【ビザサポートあり】カスタマーサポート（深夜勤務なし）

日本ビジネスのオープンに伴い、日本語カスタマーサポートを募集します。オフィスの公用語は英語で、国際色豊かな環境です。皆様からのご応募お待ちしております！

■応募方法
上記、Eメールアドレスまで英語のCVをお送りください。ご質問は面接にてお問い合わせください。

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<< Chaos Theory >>
We are an innovative Hong Kong based tech company that sits at the intersection of technology, entertainment and sports. Established in 2013, we have built a well-established & profitable portfolio of online products and continue to grow via ambitious startups.

Founded by engineers, we have an ambitious roadmap and we are looking for people who want to build technology of the future today. We aim to delight and enthral our users with products that capture the imagination in every way possible.

■ Responsibilities
- Work as part of a small, highly efficient team to ensure that our customers get the best customer experience possible.
- Provide support to customers via Live Chat and Emails in Japanese and English if required.
- Guide customers through the site and/or mobile phones and assist them in using the various services and products offered.
- Drive brand loyalty through a personalised customer experience.
- Pragmatically resolve customer queries in a timely manner.
- Correctly escalate issues to internal teams.
- Develop our Customer Support department by sharing knowledge, contributing to team projects and finding new and innovating practices to benefit the business.
- Drive business success and act as the voice of customers by providing feedback and innovative ideas.
- Handle both written and verbal external and internal communication, in Japanese.
- Localise web content for new product launches in the Japanese Market.
- Maintain and update onsite content in all languages through our CMS (content management system).

■ Skills, knowledge and experience
- Native Fluency in both spoken and written Japanese with Business Level English
- Minimum 1-years’ Industry experience working within a Customer Service role focusing on the Japanese market.
- Excellent communication and team work a must, with a passion and drive to work in a small but efficient and highly successful team
- You can demonstrate experience of complex problem solving.
- You’re responsible and reliable.
- Managed queries through multiple customer service channels, e.g. email, social media, in-app chat, phone.
- Comfortable resolving customer problems in a timely manner.
- Ability to learn new markets quickly, comfortable dealing with a fast paced and ever changing environment a must
- Interest in sport and cryptocurrencies desirable
- Flexible to work weekends if required.

■Applying
- This is a full-time position based in the heart of Hong Kong.
- We offer a competitive compensation package based on experience
- Perks include full health insurance, team lunches and fully stocked pantry/ happy hour drinks and access to our Chaos Theory Gym based in our offices
- 16 days annual leave